Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

DECEMBER 5, 2017

Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. Customers answer questions in a simple Q&A format, which in many cases leads to a problem solution.

Contact Center 116

Contact Center Technology Self service Call Center 116

AWS Machine Learning

OCTOBER 10, 2023

Federated analytics – Federated analytics provides statistical measurements of distributed datasets without violating privacy requirements. Federated analytics is important not only for data analysis across distributed datasets before training, but also for model monitoring at inference. He received his Ph.D.

Healthcare 111

Healthcare Telecommunications Analytics Wireless 111

Hodusoft

MAY 29, 2024

Software Advice’s FrontRunner for Auto Dialer Software Advice, which was founded by Don Fornes and Austin Merritt in 2005 in San Francisco, is now acquired by Gartner. With a score of 81, HoduCC stood at 14 th position in the leaderboard. Call recordings are securely stored and easily accessible for playback and review by authorized users.

Interactive Voice Response 52

Interactive Voice Response Contact center software CRM Contact Center 52

DMG Consulting

SEPTEMBER 6, 2023

Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose. RTG solutions also help improve regulatory compliance and script adherence.

Contact Center 48

Contact Center Average Handle Time Analytics Consulting 48

Vistio

AUGUST 9, 2021

In 2005, built a group of companies. So, I’m going off-script for a second, but when you go in and do the contact center assessments that you’ve been doing for so long, what’s the starting point? Then into the 90s, I built and ran what I think was South Africa’s first BPO business. Thank you, again.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

CSM Magazine

SEPTEMBER 23, 2024

Back in 2005, Bain and Co found that whilst 80% of CEOs believed they were delivering a superior experience, only 8% of customers agreed. When a person asks a question, the bot searches for the right rule, and responds with a scripted reply based on a set of known keywords. How did we get here? Traditional chatbots are rule based.

Technology 52

Technology Chatbots Scripts Self service 52