Hodusoft

AUGUST 21, 2024

Growth Phase (2000s and 2010s) Beginning from the early 2000s, the Indian BPO sector gained traction and it grew at a rate of 38 percent over 2005. The employees in these BPOs ensure the accuracy and completeness of data and analytics. Following that some more BPOs established during that period were Spectramind, Quatrro BPO, and more.

outsourcing 52

outsourcing Contact center software Government call center software 52

TechSee

DECEMBER 5, 2017

Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more.

Contact Center 116

Contact Center Technology Self service Call Center 116

Callminer

AUGUST 1, 2017

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. Agents can also send feedback directly to script authors to further improve processes. Markus Linder.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334