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Yaoqi Zhang is a Senior BigData Engineer at Mission Cloud. Adrian Martin is a BigData/Machine Learning Lead Engineer at Mission Cloud. She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. Cristian Torres is a Sr.
Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "BigData" weren't things yet.
Despite significant advancements in bigdata and open source tools, niche Contact Center Business Intelligence providers are still wed to their own proprietary tools leaving them saddled with technical debt and an inability to innovate from within.
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