AWS Machine Learning

JULY 15, 2024

Welocalize benchmarks the performance of using LLMs and machine translations and recommends using LLMs as a post-editing tool. Yaoqi Zhang is a Senior Big Data Engineer at Mission Cloud. Adrian Martin is a Big Data/Machine Learning Lead Engineer at Mission Cloud. Amazon Translate has various unique benefits.

Engineering 121

Engineering Entertainment Big data APIs 121

Connect

NOVEMBER 2, 2022

Automation, big data, CRM (customer relationship management), hybrid systems, cloud, workforce management and predictive analytics have been the driving force for this innovation and have greatly improved how contact centres manage interactions to improve CX (customer experience). By Karl Reed, VP of Solutions at Connect.

Morale 40

Morale Cloud contact Benchmark Big data 40

Xaqt

JUNE 22, 2020

Despite significant advancements in big data and open source tools, niche Contact Center Business Intelligence providers are still wed to their own proprietary tools leaving them saddled with technical debt and an inability to innovate from within.

Call Center 52

Call Center Contact Center Analytics Engineering 52