Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

JULY 15, 2024

Welocalize benchmarks the performance of using LLMs and machine translations and recommends using LLMs as a post-editing tool. We use the custom terminology dictionary to compile frequently used terms within video transcription scripts. Amazon Translate has various unique benefits. Here’s an example. Cristian Torres is a Sr.

Engineering 126

Engineering Entertainment Big data Benchmark 126

ProProfs Blog

DECEMBER 23, 2019

It also benchmarks the customer experience against your brand promise. The result was phenomenal as Target celebrated its best year in terms of revenue generation since 2005. In terms of delivering customer experience, there could not have been a better script than this. Always Empower and Reward Your Employees.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144