Acquire BPO

AUGUST 26, 2024

When asked how likely they’d consider a different brand after a frustrating experience with an AI chatbot, 70% of consumers said they’d take their business elsewhere after just one bad experience. Pollfish surveyed the experiences of 600 U.S. Use AI to reference past issues–but don’t go too far in predicting future issues.

Surveys 52

Surveys Business Process Outsourcing Chatbots Transportation 52

Acquire BPO

AUGUST 26, 2024

When asked how likely they’d consider a different brand after a frustrating experience with an AI chatbot, 70% of consumers said they’d take their business elsewhere after just one bad experience. Pollfish surveyed the experiences of 600 U.S. consumers aged 18+ who contacted a company for support issues over the past year.

Business Process Outsourcing 52

Business Process Outsourcing Chatbots Transportation Telecommunications 52

Outsource Consultants

JUNE 20, 2024

This growth is partly fueled by the burgeoning Business Process Outsourcing (BPO) industry, specifically call centers. The very first call center in Belize opened its doors in 2005.

outsourcing 67

outsourcing Government Business Process Outsourcing Call Center 67

Hodusoft

AUGUST 21, 2024

The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. Following that some more BPOs established during that period were Spectramind, Quatrro BPO, and more.

outsourcing 52

outsourcing Contact center software Government call center software 52