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Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented. CCaaS vendors keep up with market trends and regularly implement new capabilities and new versions of their software. She is a long-time CCNG member, Town Hall facilitator, and blog contributor.
Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Oracle, 2018) Optimizing customer experience is the most exciting opportunity for 19% of businesses, ahead of data-driven marketing that focuses on individuals (16%) and content marketing (14%). Only 8% of their customers agreed.
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