2005, Chatbots, Metrics and Wait times - Customer Contact Central

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2005

Chatbots

Metrics

Wait times

11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

DECEMBER 5, 2017

Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. We have also seen an uplift in almost all of our success metrics along the customer journey.”. ” 2. Coveo.

Contact Center

Contact Center Technology Self service Call Center

[Infographic] 9 Effective Call Center Strategies You Can’t Miss

Quiq

NOVEMBER 9, 2022

It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). With no support for asynchronous communication , conversations can only happen one at a time. Measuring performance requires pulling metrics from multiple sources, a time-consuming and arduous process.

Call Center

Call Center Chatbots Contact Center Surveys

11 Contact Center Technologies to Boost Customer Satisfaction

[Infographic] 9 Effective Call Center Strategies You Can’t Miss

Stay Connected