Remove 2005 Remove Chatbots Remove voip
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The Rise of India’s BPO Industry: Key Factors Driving Success

Hodusoft

Growth Phase (2000s and 2010s) Beginning from the early 2000s, the Indian BPO sector gained traction and it grew at a rate of 38 percent over 2005. The penetration of the internet in major Indian cities as well as the evolution of Voice over Internet Protocol (VoIP) played a key role in the growth of the Indian BPO industry.

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A Guide to Choose the Best Contact Center Software for Your Enterprise

Hodusoft

Self-Service Options Enterprise contact center software solutions offer self-service options such as FAQs, knowledge bases, and automated chatbots to empower customers to find answers to common queries without agent assistance, reducing wait times and improving satisfaction. How To Handpick the Best Enterprise Contact Center Software?