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VW To Buy Back Cars And Learns Cost Of Lying

Beyond Philosophy

As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Back in 2005 we researched which emotions drive value ($$$) and which ones destroy it. We would give VW some free consultancy: Stop lying to customers and look to evoke more positive emotions from your customers.

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VW To Buy Back Cars And Learns Cost Of Lying

Beyond Philosophy

As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Back in 2005 we researched which emotions drive value ($$$) and which ones destroy it. We would give VW some free consultancy: Stop lying to customers and look to evoke more positive emotions from your customers.

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Aesthetics: Why This is A Vital Part of Your Experience

Beyond Philosophy

Furthermore, in 2005 at the height of Apple’s existence, Townsend was clear that much of the brand’s popularity was due to its design, which was beautiful, intelligent, and simple—right down to the box it came in. . The post Aesthetics: Why This is A Vital Part of Your Experience appeared first on CX Consulting.

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Outsource Consultants Makes 2019 Inc. 5000 List

Outsource Consultants

Call center advisory firm Outsource Consultants, LLC is making its first appearance on the list, debuting at #1281 with an impressive 321% 3-year growth rate. Outsource Consultants is honored and excited by this recognition. Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. Magazine published its annual Inc.

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The Remarkable Effect Facial Recognition Can Have on Your CX

Beyond Philosophy

Our guest, Zhecho Dobrev is a senior consultant at Beyond Philosophy and he shared some of the latest developments in the field. As global Customer Experience consultants, the challenge for us has always been capturing authentic customer emotions. We’ve been measuring emotions since 2005 with surveys.

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Like Just About All of Their Customers… I LOVE Wegmans!!!

Beyond Philosophy

Since Fortune Magazine first started its “100 Best Places To Work” in 1998, Wegmans has made the list; and in 2005, it was named the best employer in America. As important in delivering great experiences are the things customers don’t see, particularly where employees are concerned. Wegmans invests a tremendous amount in employee training.

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Designing Country Culture into Your Global Experience

Beyond Philosophy

This exercise is one of the first things we do when consulting an organization. In research that we did with London Business School back in 2005 for my book The DNA of Customer Experience: How Emotions Drive Value , we discovered that 20 emotions drive and destroy value. These are core emotions.