Outsource Consultants
AUGUST 16, 2019
Call center advisory firm Outsource Consultants, LLC is making its first appearance on the list, debuting at #1281 with an impressive 321% 3-year growth rate. Outsource Consultants is honored and excited by this recognition. Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. Magazine published its annual Inc.
Beyond Philosophy
NOVEMBER 29, 0002
As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Back in 2005 we researched which emotions drive value ($$$) and which ones destroy it. We would give VW some free consultancy: Stop lying to customers and look to evoke more positive emotions from your customers.
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Beyond Philosophy
OCTOBER 23, 2021
In 2002, I began my global Customer Experience consultancy, Beyond Philosophy, a term a bandied about long before anyone even knew what it was. By 2005, I had undertaken research to determine the 20 emotions that drive or destroy value , to prove that incorporating customer emotions into experiences provides an ROI.
Micah Solomon
OCTOBER 9, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Perhaps in 2005 it was okay to take 24 hours to respond to a customer email. [Originally published in Forbes.com.
Beyond Philosophy
MAY 5, 2016
As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Back in 2005 we researched which emotions drive value ($$$) and which ones destroy it. We would give VW some free consultancy: Stop lying to customers and look to evoke more positive emotions from your customers.
Beyond Philosophy
DECEMBER 28, 2020
This exercise is one of the first things we do when consulting an organization. In research that we did with London Business School back in 2005 for my book The DNA of Customer Experience: How Emotions Drive Value , we discovered that 20 emotions drive and destroy value. These are core emotions.
Aspect
MARCH 16, 2021
iLink Solutions , an ARCOM Group company , was founded in 2005 and has been an Aspect partner since 2007. iLink offers strategic consulting, innovative products and services and specific solutions for identifying and applying improvements in operational efficiency and customer engagement. . iLink Solutions ?who
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