2005 Consulting Customer Experience 
Beyond Philosophy
NOVEMBER 19, 2020
I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. I learned a few things that I would love to share with you, and discussed on my most recent podcast , regarding where we are now with Customer Experience and, perhaps more importantly, where we are heading.
Beyond Philosophy
NOVEMBER 29, 0002
As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Chances are, you aren’t going to carry on being a customer either. In every Customer Experience, customers feel emotions that reflect on their memory of the experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
OCTOBER 23, 2021
Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there. Not long after that, Joe Pine co-authored a book called The Experience Economy , that changed the way at looked at the future of business.
Beyond Philosophy
DECEMBER 6, 2017
Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.” Act Now To Turn Customer Pain Points into Pleasurable Profits.
Beyond Philosophy
MAY 5, 2016
As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Chances are, you aren’t going to carry on being a customer either. In every Customer Experience, customers feel emotions that reflect on their memory of the experience.
Beyond Philosophy
SEPTEMBER 17, 2020
Townsend researches visual processing and visual design’s effect on customer behavior. Furthermore, in 2005 at the height of Apple’s existence, Townsend was clear that much of the brand’s popularity was due to its design, which was beautiful, intelligent, and simple—right down to the box it came in. .
CCNG
OCTOBER 19, 2022
Less than half of CX execs trust their company's ability to deliver great experiences. Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Only 8% of their customers agreed.
Expert insights. Personalized for you.
334 
Let's personalize your content