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A Guide to Choose the Best ContactCenterSoftware for Your Enterprise Contactcenters come in different types and sizes. If we speak about the latter, then some contactcenters believe in the philosophy of German-British statistician and economist Ernst Friedrich Schumacher, which is “Small Is Beautiful.”
Its HoduCC call and contactcentersoftware has earned recognition for its auto dialer feature across three prestigious platforms. The company helps businesses choose the right software and its Category Leaders represent the cream of the crop in various software categories, including contactcentersoftware solutions.
Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Prioritizing time for connection can be tricky when you have high contact volumes. Use skills-based routing in your IVR and send questions to the perfect group. Remote work isn’t just a trend any more.
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