article thumbnail

Migrating Contact Center Solutions to the Cloud – a Business and Operational Perspective

CCNG

Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented.

article thumbnail

Outsource Consultants Makes 2019 Inc. 5000 List

Outsource Consultants

Outsource Consultants is a call center referral and advisory firm that helps companies find the best high-performing outsource call centers and cloud-based contact center solutions. based call centers. Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. Companies on the Inc.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The New BPO Choice: African Countries for Offshore Outsourcing

Outsource Consultants

This rapid expansion has shocked experts and drawn the eye of many looking for less expensive contact center solutions. Chief among their claims to fame is their contact center agent pool. In fact, the country’s growth in the third quarter of 2022 was nearly four times higher than the original estimate.

article thumbnail

HoduCC’s Auto Dialer Wins Accolades across Leading Platforms

Hodusoft

Software Advice’s FrontRunner for Auto Dialer Software Advice, which was founded by Don Fornes and Austin Merritt in 2005 in San Francisco, is now acquired by Gartner. Contact us today for more information about HoduCC and HoduSoft’s suite of communication solutions or to get a free demo.

article thumbnail

Avaya at GITEX 2017: See What You Can Make with the Latest Technology

Avaya

We’ve been attending this Dubai-based mega-event since 2005 and every year we design our show presence from scratch, to provide fresh and unique info to our customers and partners who invest time in visiting us. Avaya will be at Stand Z-C20 in Za’abeel Hall, Dubai World Trade Center, October 8-12.