2005, Customer emotions and Surveys - Customer Contact Central

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2005

Customer emotions

Surveys

Is Customer Experience Dying? The Three Pioneers of The Movement Debate

Beyond Philosophy

OCTOBER 23, 2021

In 2002, I began my global Customer Experience consultancy, Beyond Philosophy, a term a bandied about long before anyone even knew what it was. By 2005, I had undertaken research to determine the 20 emotions that drive or destroy value , to prove that incorporating customer emotions into experiences provides an ROI.

Customer Experience

Customer Experience Consulting Consulting Customer emotions

The Remarkable Effect Facial Recognition Can Have on Your CX

Beyond Philosophy

MARCH 4, 2019

Now, machines are developing emotional intelligence as well. The latest developments in this field are changing the way we can measure authentic customer emotions in real time. We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast.

Customer emotions

Customer emotions Consulting Consulting Technology

Is Customer Experience Dying? The Three Pioneers of The Movement Debate

The Remarkable Effect Facial Recognition Can Have on Your CX

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