Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!).

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Callminer

AUGUST 1, 2017

At the age of 25, Jack Barmby is the innovative founder and CEO of Gnatta , a market leading customer technology platform. Jack is also the founder and CEO of FM Outsource, an award winning digital customer service outsourcing solution, and a regular public speaker on customer service, customer experience, AI, and automation.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CCNG

OCTOBER 19, 2022

(Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

aircall

SEPTEMBER 2, 2016

,According to research by Avaya Research global business process and call center outsourcing has been growing at over 10% a year since 2005. That means that the outsourcing industry has seen double-digit growth for more than a decade ! Let’s get started by defining call center outsourcing.

outsourcing 48

outsourcing Call Center Customer Service Wait times 48

Outsource Consultants

JUNE 20, 2024

This growth is partly fueled by the burgeoning Business Process Outsourcing (BPO) industry, specifically call centers. The very first call center in Belize opened its doors in 2005. These factors make Belize an attractive destination for companies looking to outsource their call center operations.

outsourcing 67

outsourcing Government Business Process Outsourcing Call Center 67

Acquire BPO

AUGUST 26, 2024

Half of consumers feel negatively about companies relying more on AI for customer support, citing downsides such as the lack of personal touch, decreased accuracy and longer resolution times. Established in 2005, Acquire BPO is committed to operational excellence, advanced technological solutions, and a client-centric approach.

Business Process Outsourcing 52

Business Process Outsourcing Chatbots Transportation outsourcing 52

Acquire BPO

AUGUST 26, 2024

Half of consumers feel negatively about companies relying more on AI for customer support, citing downsides such as the lack of personal touch, decreased accuracy and longer resolution times. Established in 2005, Acquire BPO is committed to operational excellence, advanced technological solutions, and a client-centric approach.

Surveys 52

Surveys Business Process Outsourcing Chatbots Transportation 52