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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

There is definitely no one-size-fits-all strategy when it comes to dealing with clients, but having a heightened level of awareness on their needs will give you a degree of mastery when it comes to enhancing your brand’s customer support efficiency, increasing client service ratings and raising customer retention by a great deal.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

There is definitely no one-size-fits-all strategy when it comes to dealing with clients, but having a heightened level of awareness on their needs will give you a degree of mastery when it comes to enhancing your brand’s customer support efficiency, increasing client service ratings and raising customer retention by a great deal.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Customers appreciate: Faster, personalized customer support.

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In Customer Success, Who Has Skin In The Game?

Amity

Yet in many instances, Customer Success is still viewed as an offshoot of Sales or Support. For Customer Success to produce revolutionary growth it needs to be championed by the C-Suite as a distinct profit center. What Happens When Customer Success Reports to the VP of Sales? Is this an Ideal Customer ?

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10 Ways to Build Customer Centric Organization

ProProfs Blog

By mapping your customer journey , you can actually put yourself in the customer’s shoes and replicate their experience with your brand. It also benchmarks the customer experience against your brand promise. There are various customer support tools that help you map out customer journey efficiently.

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One Bad AI Experience Could Drive Customers Away, Acquire BPO Study Warns

Acquire BPO

Half of consumers feel negatively about companies relying more on AI for customer support, citing downsides such as the lack of personal touch, decreased accuracy and longer resolution times. Established in 2005, Acquire BPO is committed to operational excellence, advanced technological solutions, and a client-centric approach.

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Acquire BPO Survey Report Press Release

Acquire BPO

Half of consumers feel negatively about companies relying more on AI for customer support, citing downsides such as the lack of personal touch, decreased accuracy and longer resolution times. Established in 2005, Acquire BPO is committed to operational excellence, advanced technological solutions, and a client-centric approach.

Surveys 52