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Growth Phase (2000s and 2010s) Beginning from the early 2000s, the Indian BPO sector gained traction and it grew at a rate of 38 percent over 2005. The penetration of the internet in major Indian cities as well as the evolution of Voice over Internet Protocol (VoIP) played a key role in the growth of the Indian BPO industry.
The company, which was started in 2005, is now one of the leading enterprise contact center software providers in the world. The enterprise contact center software supports audio calls, live chat, video conferencing, instant messaging, social media platforms and inbound WhatsApp messaging integration.
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