Beyond Philosophy

JUNE 2, 2015

As important in delivering great experiences are the things customers don’t see, particularly where employees are concerned. Since Fortune Magazine first started its “100 Best Places To Work” in 1998, Wegmans has made the list; and in 2005, it was named the best employer in America.

Customer centricity 244

Customer centricity Construction Marketing Enterprise 244

SharpenCX

JUNE 16, 2020

Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Where workforce management is a bit more technical in how you strategize for optimization, workforce engagement management accounts for the human needs of your employees.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

CX Journey

JANUARY 2, 2019

And if your employees aren't having a great experience, neither will your customers. In this post, I not only defined employee engagement for the reader but also underscored that employee engagement is about some confluence of emotions and commitment between employer and employee, meaning: each is party to employee engagement.

Employee engagement 37

Employee engagement Metrics Customer Experience Customer Service 37

Customer Guru

JULY 3, 2018

One reason for the huge success of Salesforce is its employees. The foundation of Salesforce’s employee engagement program is the concept of Ohana – a Hawaiin word for ‘family.’ Today, it is a founder-led, privately owned organization with a laser sharp focus on employee engagement.

SaaS 94

SaaS Employee engagement CRM Personalization 94