Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Agents can also send feedback directly to script authors to further improve processes. Feedback loops are imperative to success. If a QA person is responsible for delivering coaching/feedback, it can be time-consuming.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Kayako

OCTOBER 29, 2015

A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. AJ Jacobs wrote about outsourcing his whole life to India, including asking his support rep to argue with his with wife over email. Customer feedback doesn’t make it back to your company.

outsourcing 114

outsourcing Customer Support Feedback Surveys 114

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Customers appreciate: The feeling that their feedback is important and acted upon. Customers appreciate: The feeling that their feedback is important and acted upon.

Contact Center 116

Contact Center Technology Self service Call Center 116

Outsource Consultants

JUNE 20, 2024

The very first call center in Belize opened its doors in 2005. Through regular check-ins and feedback sessions, we ensure your operation runs smoothly and keeps improving. This growth is partly fueled by the burgeoning Business Process Outsourcing (BPO) industry, specifically call centers.

outsourcing 67

outsourcing Government Business Process Outsourcing Call Center 67