JustCall

MARCH 16, 2021

The Deloitte Technology Fast 50 India program was launched in 2005. JustCall users can view live call activity, call analytics, service level analytics, number & team analytics, and a lot more! Interactive Voice Response (IVR). Previously, JustCall ranked 5th in 2019 Deloitte Technology Fast 50.

Interactive Voice Response 69

Interactive Voice Response Biotechnology Analytics call center software 69

Callminer

AUGUST 1, 2017

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. Markus Linder. markuslinder.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" In the previous scenario, your manager received an alert notifying him/her that service levels for the day were below goal.

Contact Center 52

Contact Center Enterprise Call Center APIs 52