ShepHyken
JULY 29, 2016
This week on our Friends on Friday guest blog post my colleague, Ross Clurman, writes about how important it is to personalize the customer service experience. Regardless of the type of business you are in, there is always an opportunity to personalize the customer experience. Shep Hyken.
Beyond Philosophy
DECEMBER 6, 2017
Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.” A good example is in personalizing a text from a job center that booked interviews for candidates.
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CX Accelerator
MAY 25, 2022
This may be self-service, in-person, phone, email, chat, social media or text message. Jenny began her call center customer service journey on the front lines back in 2005. When you do reach out, you want to know that you’re in good hands and that an answer or resolution to your issue is waiting at the end of that interaction.
Beyond Philosophy
SEPTEMBER 17, 2020
Furthermore, in 2005 at the height of Apple’s existence, Townsend was clear that much of the brand’s popularity was due to its design, which was beautiful, intelligent, and simple—right down to the box it came in. . Townsend researches visual processing and visual design’s effect on customer behavior.
Beyond Philosophy
JUNE 2, 2015
As the individual designated to do all of the food shopping for our family, the weekly experience is rarely something to be identified as a personal delight; but, at Wegmans, it is not a chore and is often pleasurable. Stores are attractively laid out, almost like an old-world open-air market.
Customer Service Life
DECEMBER 18, 2018
My coaching program puts a spin on an individual’s wellness through the lens of customer service with the intention of personal growth. The workshop is done with the team in person at your office location. On a personal note: I’m SO excited to share these with you. 1:1 Coaching .
Beyond Philosophy
FEBRUARY 15, 2024
In 2005, my fieldwork revealed 20 emotions that drive or destroy value in a Customer Experience. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Specificity is required to identify the feeling with which you are dealing. Click here. Thanks for reading, we appreciate you!
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