Beyond Philosophy
NOVEMBER 29, 0002
Back in 2005 we researched which emotions drive value ($$$) and which ones destroy it. Carmakers can keep lying to boost their performance numbers, but it’s on the sales lot where the rubber meets the road. To quote a famous automaker, Henry Ford, “Don’t find fault. Find a remedy.”.
Beyond Philosophy
MAY 5, 2016
Back in 2005 we researched which emotions drive value ($$$) and which ones destroy it. Carmakers can keep lying to boost their performance numbers, but it’s on the sales lot where the rubber meets the road. To quote a famous automaker, Henry Ford, “Don’t find fault. Find a remedy.”.
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ShepHyken
JANUARY 31, 2020
Gen Z- born from 2005 to present. As consumers, millennials are an omnivorous breed of customers who are most likely to utilize each point-of-sale avenue available. Matures- born before 1945. Baby Boomers- born between 1946 and 1964. Gen X- born between 1965 and 1981. Millennials (also called Gen Y)- born in between 1982 and 2004.
ShepHyken
JANUARY 31, 2020
Gen Z- born from 2005 to present. As consumers, millennials are an omnivorous breed of customers who are most likely to utilize each point-of-sale avenue available. Matures- born before 1945. Baby Boomers- born between 1946 and 1964. Gen X- born between 1965 and 1981. Millennials (also called Gen Y)- born in between 1982 and 2004.
Beyond Philosophy
OCTOBER 12, 2023
We’ve been doing it since 2005, so we know how to do it and how long it takes, which is about three months. For example, sales organizations tend to be more optimistic and overpromise than the engineering side of the house. Here’s another example.
DMG Consulting
AUGUST 31, 2018
In 2005, 13 years ago, I published the book The Real-Time Contact Center. My goal in sharing the concepts in this book was to provide a technical and operational framework for anyone who uses this “delivery and service” vehicle for customer assistance or sales. The Next Act: The AI-Enabled Contact Center. who interact with them.
CX Journey
MARCH 13, 2018
The good news is, more and more company leaders are starting to get that they need to focus on the customer experience; the bad news is, many – most – are still struggling with the concept , choosing instead to focus on sales, metrics, and maximizing shareholder value. Remember that this was 2005. No argument there.
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