TechSee

DECEMBER 5, 2017

Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. ” 2. Coveo.

Contact Center 116

Contact Center Technology Self service Call Center 116

AWS Machine Learning

OCTOBER 10, 2023

An asynchronous FL server immediately updates the global model after a local model is received from a client, thereby reducing the waiting time and improving training efficiency. She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. He received his Ph.D.

Healthcare 117

Healthcare Telecommunications Analytics Wireless 117

Netomi

SEPTEMBER 30, 2021

According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. Instead of scrolling through pages of FAQs or sitting through long wait times on hold to speak to an agent, customers can receive a reply in seconds. What is Conversational AI?

Scripts 52

Scripts Chatbots Entertainment Average Handle Time 52

Callminer

AUGUST 1, 2017

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Quiq

NOVEMBER 9, 2022

It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). Quiq empowers agents to be more efficient, which reduces your customer’s wait time and helps ensure customers get the best service possible. And the best way to increase your ratings?

Call Center 87

Call Center Chatbots Contact Center Surveys 87