2005 Service level Technical Support 
Kayako
OCTOBER 29, 2015
A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. AJ Jacobs wrote about outsourcing his whole life to India, including asking his support rep to argue with his with wife over email. The tools and metrics aren’t aligned.
Callminer
AUGUST 1, 2017
This will improve campaign performance overall including agents’ service levels. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. Markus Linder.
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