Acquire BPO

AUGUST 26, 2024

The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies. Pollfish surveyed the experiences of 600 U.S. For more information, visit www.acquirebpo.com.

Surveys 52

Surveys Business Process Outsourcing Chatbots Transportation 52

Acquire BPO

AUGUST 26, 2024

The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies. Pollfish surveyed the experiences of 600 U.S.

Business Process Outsourcing 52

Business Process Outsourcing Chatbots Transportation outsourcing 52

Outsource Consultants

JUNE 20, 2024

The very first call center in Belize opened its doors in 2005. This growth is partly fueled by the burgeoning Business Process Outsourcing (BPO) industry, specifically call centers.

outsourcing 67

outsourcing Government Business Process Outsourcing Call Center 67

Toister Performance Solutions

APRIL 12, 2018

This comes from this 2005 report from Bain, so it's a little out of date. A total of 450 executives and 3,300 consumers were surveyed, though this study focused specifically on the digital experience. On the bright side, it has improved since 2005! The lesson here is your survey can be really valuable, if you actually use it.

Customer centricity 48

Customer centricity Technical Support Surveys Consulting 48

Hodusoft

AUGUST 21, 2024

Growth Phase (2000s and 2010s) Beginning from the early 2000s, the Indian BPO sector gained traction and it grew at a rate of 38 percent over 2005. Following that some more BPOs established during that period were Spectramind, Quatrro BPO, and more. They input, update, and manage data for businesses.

outsourcing 52

outsourcing Contact center software Government call center software 52

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?” ” 2. Coveo.

Contact Center 116

Contact Center Technology Self service Call Center 116

Kayako

OCTOBER 29, 2015

A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. AJ Jacobs wrote about outsourcing his whole life to India, including asking his support rep to argue with his with wife over email.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98