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The Rise of India’s BPO Industry: Key Factors Driving Success

Hodusoft

Growth Phase (2000s and 2010s) Beginning from the early 2000s, the Indian BPO sector gained traction and it grew at a rate of 38 percent over 2005. The penetration of the internet in major Indian cities as well as the evolution of Voice over Internet Protocol (VoIP) played a key role in the growth of the Indian BPO industry.