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Why Philippines Outsourcing and Call Centers Are the Secret Weapon for CX Excellence

Outsource Consultants

The Philippines: A Call Center Powerhouse Rapid Industry Expansion The Philippine BPO sector has experienced explosive growth over the past two decades. From 2006 to 2012, the industry’s revenue grew by an impressive 46% annually. Partnering with a Philippine call center led to a dramatic turnaround.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Different Types of Call/Contact Center Professionals In an average call/contact center, there are three types of contact center professionals and they are: Call/Contact Center Manager As the name makes it extremely clear, a call/contact center manager is a professional who manages a call/contact center.