2006 Analytics Multi-channel support 
Altivon
SEPTEMBER 28, 2017
Leaden presented contact center optimization in three phases—the latest of which began in 2006. In short—the time is now to adopt speech analytics, multi-channel support, proactive notifications, EMR integration and other tried-and-true optimizations.
Hodusoft
JUNE 7, 2024
If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. Working on customer feedback Implementing multi-channel support Improving products and services 4.
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