Remove 2006 Remove APIs Remove Benchmark
article thumbnail

How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

Compared to more lengthy phone waits, Comm100’s benchmark score for live chat wait times in 2021 was just 36 seconds. Founded: 2006. Capabilities include workflow automations, artificial intelligence, and APIs to connect your other tools. HubSpot Service Hub. Headquartered: Cambridge, Massachusetts, United States.

article thumbnail

Turbocharging premium audit capabilities with the power of generative AI: Verisk’s journey toward a sophisticated conversational chat platform to enhance customer support

AWS Machine Learning

The key components are as follows: Amazon ElastiCache Amazon Bedrock Amazon OpenSearch Service Snowflake in Amazon Evaluation API Feedback loop (implementation in progress) Amazon ElastiCache Verisks PAAS team determined that ElastiCache is the ideal solution for storing all chat history.