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When integrated with every digital channel, including resources like a knowledge base and CRM, omnichannel can put more information at an agent’s fingertips and reduce the monotony of continually searching for answers to common problems. Founded: 2006. Headquartered: Cambridge, Massachusetts, United States.
And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.”
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