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This meant a shift away from efficiency metrics towards agent wellbeing. In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2006. In a 2021 report, 70% of agents surveyed reported feeling overwhelmed.
Being a cloud-based solution, SaaSOptics billing software platform allows businesses to pull accurate SaaS metrics and analytics quickly, scale billing and payments smoothly and automate GAAP-compliant revenue recognition. If you are a growing SaaS business firm, you can take to this billing software. PayPro Global.
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