CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Cathal is an engineer who loves applying emerging technology to solve everyday problems.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

Comm100

NOVEMBER 23, 2020

The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.” Founded in 2006 at MIT, Hubspot was created to help give businesses access to inbound marketing tools.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

SmartKarrot

JANUARY 18, 2022

Agile CRM offers lead generation, contact management, and integrated telephony services. Found by Chandra Mohan Grover in 2006, IBSFintech is a SaaS company that offers financial solutions for managing corporate trade finance and Forex treasury. IBSFintech. Conclusion.

SaaS 11

SaaS Finance CRM Analytics 11

AWS Machine Learning

FEBRUARY 20, 2025

Verisk has embraced this technology and developed its own PAAS AI, which provides an enhanced self-service capability to the PAAS platform. The Amazon Bedrock unified API and robust infrastructure provided the ideal platform to develop, test, and deploy LLM solutions at scale.

Customer Support 113

Customer Support APIs Engineering Feedback 113