Callminer

FEBRUARY 21, 2018

Mihai Corbuleac is a Senior IT Consultant at ComputerSupport.com LLC , an IT support company providing professional IT support and cloud services to businesses across the United States since 2006. Quality management software, including call recording and call monitoring tools, provide a way to manage, track and report quality metrics…”.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Outsource Consultants

JANUARY 27, 2025

From 2006 to 2012, the industry’s revenue grew by an impressive 46% annually. billion with 900,000 Filipinos working full-time in the sector. Outsourcing to a Philippine call center enabled rapid scalability, resulting in a 40% reduction in average handle time and a 35% increase in positive customer feedback.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Contact Center Geek

AUGUST 7, 2014

As call center leaders we know that every metric can be abused, even if unintentionally, and therefore must have a counter metric to monitor. Call centers learned this many years ago when we created incentive plans based solely on Average Handle Time without a quality metric to counter it.

Government 48

Government Average Handle Time Call Center Metrics 48

Hodusoft

JUNE 7, 2024

In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices. Therefore, FCR becomes a crucial metric for customer relationship management. Let’s get started!

Best practices 52

Best practices Call Center Omni-channel support Management 52