Remove 2006 Remove Average Handle Time Remove Upselling
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Why Philippines Outsourcing and Call Centers Are the Secret Weapon for CX Excellence

Outsource Consultants

From 2006 to 2012, the industry’s revenue grew by an impressive 46% annually. billion with 900,000 Filipinos working full-time in the sector. Outsourcing to a Philippine call center enabled rapid scalability, resulting in a 40% reduction in average handle time and a 35% increase in positive customer feedback.