Remove 2006 Remove Brand ambassadors Remove Chatbots
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Helping AI Help Agents: A Better Way to Use AI Applications in the Contact Center

Upstream Works

It was 2006 and it was way ahead of its time – providing omnichannel agent desktop capabilities long before the concept of “omnichannel” was formed. AI applications come in many flavors – conversational AI for chatbots, robotic process automation (RPA), intelligent virtual agent assistants, and email auto responders.

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The Top 11 Zendesk Alternatives

Netomi

An all-in-one support platform, Help Scout is designed to help growing companies “turn customers into brand ambassadors.” A pioneering customer service software established in 2006, LiveAgent was the first solution to offer both live chat and help desk capabilities. Netomi’s AI-powered Zendesk chatbot ??works References.

CRM 52