2006, Business Process Outsourcing and outsourcing

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Michael Replogle is a tenured call center operations and outsourcing executive at CustomerServ with over 30 years of experience. Janeen Ansell.

call center software

call center software Call Center Contact Center Interactive Voice Response

CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania

CSM Magazine

MAY 25, 2023

CCI Kenya is part of CCI Global, which is now one of the leading business process outsourcing providers in sub-Saharan Africa. Since then, its business process outsourcing operations have grown rapidly to a workforce of over 3,000 employees.

Business Process Outsourcing

Business Process Outsourcing outsourcing Education Government

The Rise of India’s BPO Industry: Key Factors Driving Success

Hodusoft

AUGUST 21, 2024

The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. Mr Friedman is not alone.

outsourcing

outsourcing Contact center software Government call center software

Customer Contact Central

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania

The Rise of India’s BPO Industry: Key Factors Driving Success

Stay Connected