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It’s easy to get lost in the numbers — to worry about getting the scores just right or to spend calibration time arguing about the point value. Since founding CustomerServ in 2006, Nick’s vision and commitment to finding the perfect-match BPO vendors has led to over $1.1 “Focus on the game, not the score… ”. CustomerServLTD.
They should expect—and be willing—to take part in regular calibration sessions to review any calls that failed. Kristin joined the company in 1999, rising to CEO in 2006. Evaluate the provider’s quality assurance (QA) processes, particularly around CMS calls. based, on-demand interpreting company founded in 1996.
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