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Callcenter QA and monitoring teams are responsible for ensuring the quality of interactions between callcenter representatives and consumers. Meet Our Panel of CallCenter Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs. Lindsey Havens.
The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary callcenters are bracing themselves for the Accuracy & Accessibility Study. Staff up during test call season. Work with an organization that has a proven track record.
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