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20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

Jack is also Founder & CEO of FM Outsource, an award-winning digital customer service outsourcing solution. QA teams should be outsourced from an organization to avoid any chances of favoritism. billion in successful outsourcing partnerships. Jack Barmby. She currently resides in the Greater Los Angeles Area.