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If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. To define a call/contact center manager in a more fun and engaging way, let’s cite an example from popular culture.
These channels include self-service, chatbots, instant messaging, texting, support threads, and more. Interestingly, there were no significant differences based on respondent demographics, suggesting that these are industrystandards across use case, company size, department, and title. 2006, September 13). Rosenbaum, E.
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