CSM Magazine

JUNE 30, 2021

AI chatbot handles peaks and supports business growth. Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. We quickly decided that using a chatbot, underpinned by AI, was the way forward.”.

Chatbots 105

Chatbots Self service Interactive Voice Response Accountability 105

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Here are 5 ways specialist service bots can play a winning role in your organization’s customer retention strategy: 1.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

TeamSupport

JANUARY 9, 2024

Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs. Chatbots and virtual assistants powered by AI became increasingly popular for handling routine inquiries, providing 24/7 support, and improving response times.

Customer Support 59

Customer Support Technology CRM Chatbots 59

Netomi

APRIL 7, 2022

Built for omnichannel support, Freshdesk enables businesses to deliver seamless customer service across digital and traditional channels, including email, chat, phone, and social media. A pioneering customer service software established in 2006, LiveAgent was the first solution to offer both live chat and help desk capabilities.

CRM 52

CRM Brand ambassadors Analytics Multichannel 52

Comm100

NOVEMBER 23, 2020

The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. In addition to its features and customization options, Comm100 has been praised for its “ability to provide solid, fluid, customer service.” 24/7 customer support : ?

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Balto

AUGUST 3, 2022

We asked our respondents how much they agreed with the following statements on a scale of 1-5: Great service is the best way to build customer loyalty Great service is less important than solving a customer’s problem as quickly as possible Anything other than self-service support for customers ends up being a drain on customer resources.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. By improving service delivery efficiency and effectiveness, this integration enhances productivity and improves customer experience.

Best practices 52

Best practices Call Center Omni-channel support Management 52