Upstream Works

JUNE 9, 2022

It was 2006 and it was way ahead of its time – providing omnichannel agent desktop capabilities long before the concept of “omnichannel” was formed. UpStart was designed with one thing in mind – to simplify the life of the contact center agent. ” Then, an application called UpStart was born.

Contact Center 157

Contact Center Brand ambassadors Call Center Virtual Agent 157

Netomi

APRIL 7, 2022

A pioneering customer service software established in 2006, LiveAgent was the first solution to offer both live chat and help desk capabilities. Netomi’s AI-powered Zendesk chatbot ??works Issues that are sensitive, critical or high-risk are routed to human support agents. Send us a message to learn more! References.

CRM 52

CRM Brand ambassadors Analytics Multichannel 52

JustCall

MARCH 10, 2023

Further, facilities like automation tools, chatbots, and AI analytics pave the way for the rapid evolution of the public sector. The VoIP business phone system has an in-built conversation intelligence platform that provides real-time call analytics and virtual agent support capability. IBM IBM entered the UCaas market in 2006.

voip 40

voip Enterprise Government Multichannel 40