2006, Chief Customer Officer and Metrics - Customer Contact Central

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2006

Chief Customer Officer

Metrics

What the heck is a Chief Customer Officer?

Toister Performance Solutions

JANUARY 20, 2022

More companies are adding a Chief Customer Officer (CCO). Customer experience pioneer and bestselling author, Jeanne Bliss , literally wrote the book on this topic. The book, Chief Customer Officer 2.0 , spells out in great detail the role of the CCO. What does a Chief Customer Officer do?

Chief Customer Officer

Chief Customer Officer Advertising Surveys Sales

The Power the Ultimate Question

Horizon CX

DECEMBER 27, 2019

His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0. NPS is very much alive and well as a primary CX metric in 2019, within B2B organizations. This blog is a summary of those findings.

B2B

B2B B2C Surveys Metrics

What the heck is a Chief Customer Officer?

The Power the Ultimate Question

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