Beyond Philosophy
NOVEMBER 10, 2014
February 2006. 26 August 2014. < < [link] > “The ‘moment of truth’ in customer service.” www.mckinsey.com. 26 August 2014. The Value of Customer Experience, Quantified.
Beyond Philosophy
MARCH 19, 2015
A recent article by a major employee research and engagement consulting organization led with the above headline. The consulting organization went on to conclude from these findings that “Recent trends suggest that improvements in engagement coincide with improvement in unemployment and underemployment.”,
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Beyond Philosophy
JANUARY 16, 2018
In 2006, when it was sold to Bank of America, MBNA was an enterprise of 25,000 employees, the U.S.’ Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. My paradigm example is, or was, MBNA America. Republished with permission from CustomerThink.com.
Beyond Philosophy
JUNE 4, 2015
Just on the basis of comparison to the S & P 500, the public companies singled out by Firms of Endearment returned 1,026 percent for investors over the 10 years ending June 30, 2006, compared to 122 percent for the S & P 500, more than an 8 to 1 ratio. Bottom line: Being human is good for the balance sheet as well as stakeholders.
ShepHyken
JULY 28, 2017
As a result, retail consultant Howard Davidowitz predicts that up to 50 percent of America’s shopping malls vanish within 15 to 20 years. That’s why we haven’t built a major enclosed mall since 2006.”. Online sales are expected to grow to more than $400 billion by 2018.
Beyond Philosophy
DECEMBER 20, 2017
HR execs and consultants would say that what is needed is a higher level of employee engagement. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. Republished with permission from CustomerThink.com.
Beyond Philosophy
JULY 12, 2016
Thorough analysis conducted by The Conference Board in 2006 showed that, among twelve leading engagement research companies, twenty-six key drivers of engagement could be identified, of which eight were common to all: • Trust and integrity – How well do managers communicate and ‘walk the talk‘?
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