2006 Consulting Customer Service 
Beyond Philosophy
NOVEMBER 10, 2014
Bain and company estimates that the amount spent to attract new customers as high as seven times more than keeping an existing customer. And the key to keep your customers is improving your customer experience because 68% of the customers that leave you do so because they are upset with the Customer Service they received.
Beyond Philosophy
JUNE 4, 2015
Most brands and corporations slide by on fairly macro, passive, and transactional approaches to customer relationships. These might include customer service speed, occasional price promotions, merchandising gimmicks, new product offerings, and the like. These companies are also invariably quite disciplined and proactive.
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Beyond Philosophy
DECEMBER 20, 2017
HR execs and consultants would say that what is needed is a higher level of employee engagement. Engagement is principally about fit, alignment, and productivity; so, more is needed to optimize customer experience. Social Customer Service: The Savior to a Successful Omni-Channel Strategy.
Callminer
FEBRUARY 21, 2018
She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. One common mistake I see from call centers that I have consulted with over the last year is…”. Call centers must keep in mind…”. Mihai Corbuleac. csITsupport. Craig Borowski. SoftwareAdvice.
Connecting the Dots
SEPTEMBER 27, 2023
By: The Economist Rare is the company today that does not claim to be “customer-centric”. Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Although it has edged up from its pandemic nadir, it has shed all of its gains since 2006.
Connecting the Dots
SEPTEMBER 27, 2023
By: The Economist Rare is the company today that does not claim to be “customer-centric”. Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Although it has edged up from its pandemic nadir, it has shed all of its gains since 2006.
Beyond Philosophy
NOVEMBER 9, 2023
Meanwhile, your loyal customer for ten years gets the same high price. Statistic #6: The ACSI is at its lowest point since 2006. Wouldn’t you like loyal existing customers buying like this from you? We can help improve your Customer Experience and Marketing and gain growth. I would love to hear your comments below.
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