Beyond Philosophy

NOVEMBER 10, 2014

According to Marketing Metrics , you have a much higher probability to sell your existing customers than a new prospect, at 60 to 70% versus 5 to 20%, respectively. February 2006. According to their 2014 US Insurance Shopping study, 28% of the Customers who switched auto insurance providers did so because of “poor experience.”.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Beyond Philosophy

JULY 12, 2016

Here’s a summary which encapsulates the difference between satisfaction and loyalty as metrics, expressed by Susan Wyse of Snap Surveys in a June, 2012 post: “Customer Satisfaction is a measurement of customer attitudes regarding products, services, and brands. Customer Loyalty on the other hand has two definitions.

Employee engagement 170

Employee engagement Consulting Consulting Metrics 170

Callminer

FEBRUARY 21, 2018

One common mistake I see from call centers that I have consulted with over the last year is…”. But in many cases, integration is flimsy at best because the product – while claiming to integrate fully – requires hours of additional support, e.g. manual data uploads or advice from a consultant. Mihai Corbuleac. csITsupport. Scott Sachs.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Outsource Consultants

JANUARY 27, 2025

At Outsource Consultants, we’ve seen firsthand how Philippine call centers have transformed CX strategies for companies across various industries. From 2006 to 2012, the industry’s revenue grew by an impressive 46% annually. In 2013, BPO revenue rose to $15.5 billion with 900,000 Filipinos working full-time in the sector.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

ClearAction

JANUARY 10, 2018

Indeed, the financials seal the deal: “the public FoEs (firms of endearment) returned 1,026% for investors over the 10 years ending June 30, 2006, compared to 122% for the S&P 500; that’s more than a 8-to-1 ratio! Connect cause-and-effect metrics with high visibility and a holistic view. to-1 ratio.”. Empower upstream functions.

Customer centricity 71

Customer centricity Customer Experience Consulting Consulting 71

AWS Machine Learning

JULY 14, 2022

The notebook also provides a sample dataset to run Fiddler’s explainability algorithms and as a baseline for monitoring metrics. He founded his own big data analytics consulting company, Branchbird, in 2012. Krishnaram received his PhD in Computer Science from Stanford University in 2006. Now upload your training dataset.

Enterprise 95

Enterprise Engineering Analytics Big data 95

Horizon CX

DECEMBER 27, 2019

His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0. NPS is very much alive and well as a primary CX metric in 2019, within B2B organizations. This blog is a summary of those findings.

B2B 52

B2B B2C Surveys Metrics 52