ChurnZero

DECEMBER 17, 2018

“With this integration, Customer Success and Customer Marketing teams can sync account and contact attributes from their HubSpot CRM into the ChurnZero customer success platform to gain an understanding of how customers use their product, asses their health, and give them the means to personalize the customer touchpoints.

CRM 53

CRM Accountability Marketing Personalization 53

TeamSupport

JANUARY 9, 2024

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. One of the early pioneers in CRM software was ACT!, which launched in 1987.

Customer Support 59

Customer Support Technology CRM Chatbots 59

CallSource Insights

APRIL 23, 2020

CallSource, the leader in call management and digital attribution, and VinSolutions, a leading automotive CRM , are excited to announce their enhanced integration to help dealers better understand their phone leads, streamline their processes, and provide more powerful analytics and reporting. “Not WESTLAKE VILLAGE, CA: 23 April 2020.

Automotive 52

Automotive CRM Analytics Sales 52

Natalie Petouhof

JUNE 22, 2016

Seems the world has gone from being concerned with CRM to customer experience. That’s the 1-9-90 rule, where ~1% of the people post, ~9% respond to the person who posted and ~90% just read the post, but don’t respond. Tweet What’s the Importance of CX? 90% of my 58,000 followers on Twitter is 52,200 people.

Customer Experience 58

Customer Experience Benchmark Metrics CRM 58

GetFeedback

JANUARY 12, 2020

Southwest Airlines CEO Gary Kelly explained in a 2006 blog post : Open seating has allowed us to build a highly efficient operation by keeping the time our aircraft are sitting at our gate to a minimum. I personally would like to use Expedia, but again this is part of Southwest’s approach to keeping costs and prices low.

Journey mapping 88

Journey mapping Airlines Feedback Customer Experience 88

Netomi

APRIL 7, 2022

To provide customers with a seamless, personalized, and connected experience, across all channels. With a strong emphasis on providing personal customer service, Gladly is a customer service platform that “treats customers like people, not tickets.” Best for retailers. What makes Gladly one of the best Zendesk alternatives?

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

Hodusoft

JUNE 7, 2024

Customer Relationship Management (CRM) Integration Call and Contact center agents often use CRM software to access: Customer information Previous interactions Purchase history Other relevant data This helps agents provide personalized assistance and streamline communication. In most cases, businesses should have lower AHT.

Best practices 52

Best practices Call Center Omni-channel support Management 52