Connecting the Dots

SEPTEMBER 27, 2023

After rising steadily for two decades, the American Customer Satisfaction Index (ACSI), a barometer of contentment, began declining in 2018. Although it has edged up from its pandemic nadir, it has shed all of its gains since 2006.

Customer Service 62

Customer Service Customer centricity Consulting Consulting 62

Connecting the Dots

SEPTEMBER 27, 2023

After rising steadily for two decades, the American Customer Satisfaction Index (ACSI), a barometer of contentment, began declining in 2018. Although it has edged up from its pandemic nadir, it has shed all of its gains since 2006.

Customer Service 62

Customer Service Customer centricity Consulting Consulting 62

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. million for their inaccuracies between 2006 and 2008. Barclays’ fines totaled £2.45

Government 46

Government Banking Enterprise Consulting 46

Callminer

SEPTEMBER 5, 2017

which gives smaller companies access to executive level Contact Center & Customer Service Experts by the hour. This way, they will learn from their own mistakes and will improve communication and service skills in order to serve the customers better. Ty Givens is the founder of The Workforce Pro, Inc. CustomerServLTD.

Call Center 140

Call Center call center software outsourcing Coaching 140

Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. When callers can reach the customer care representatives via their preferred channel, it leads to a cohesive and seamless customer experience.

Best practices 52

Best practices Call Center Omni-channel support Management 52

SmartKarrot

JANUARY 18, 2022

Found by Chandra Mohan Grover in 2006, IBSFintech is a SaaS company that offers financial solutions for managing corporate trade finance and Forex treasury. Apart from helping customer interactions, the platform also supports the integration of all third-party applications. IBSFintech.

SaaS 11

SaaS Finance CRM Analytics 11

CX Global Media

JULY 8, 2019

Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert. There was no seat for neither him nor the customer at the table. Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide. About Omar L.

Contact Center 120

Contact Center Education Coaching B2B 120