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By: The Economist Rare is the company today that does not claim to be “customer-centric”. Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Although it has edged up from its pandemic nadir, it has shed all of its gains since 2006.
By: The Economist Rare is the company today that does not claim to be “customer-centric”. Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Although it has edged up from its pandemic nadir, it has shed all of its gains since 2006.
Lance Gruner EVP, Global CustomerCare at Mastercard | Keynote Speaker | CX Expert. Now, Lance leads B2B and B2C customercare, global CX and insights, engagement, and customer-centric culture transformation organization-wide. Harris : Omar has been creating high-performance organizations since 2006.
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