2006 Customer Care Customer centricity 
Connecting the Dots
SEPTEMBER 27, 2023
By: The Economist Rare is the company today that does not claim to be “customer-centric”. Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Although it has edged up from its pandemic nadir, it has shed all of its gains since 2006.
Connecting the Dots
SEPTEMBER 27, 2023
By: The Economist Rare is the company today that does not claim to be “customer-centric”. Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Although it has edged up from its pandemic nadir, it has shed all of its gains since 2006.
CX Global Media
JULY 8, 2019
Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert. Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide. Harris : Omar has been creating high-performance organizations since 2006.
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