ProProfs Blog

FEBRUARY 13, 2020

And when customers get their desired discounts and offers, they tend to purchase more from the same brand and spread the word amidst their known ones. A decade long survey from 2006-2016 examined the growth trends of loyalty programs in the US and found that memberships have grown from 3.3 Customer Loyalty B2B Statistics.

Customer retention 164

Customer retention Sales B2B Marketing 164

CSM Magazine

MARCH 13, 2020

Deploying a range of chatbots, each suited to a specific task, can greatly enhance the customer experience and deliver substantial benefits to the business. Here are 5 ways specialist service bots can play a winning role in your organization’s customer retention strategy: 1. About the Author.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

CSM Magazine

NOVEMBER 6, 2016

Most business leaders acknowledge the potential for customer service to drive long-term revenue through improving customer retention and repeat business. Customer loyalty opinion leader, Fred Reicheld, proved the significance of this in customer retention terms some years ago and it still holds strong today.

Chief Customer Officer 55

Chief Customer Officer Customer retention Customer centricity Analytics 55

ijgolding

FEBRUARY 9, 2016

They reported in 2006 in the Proceedings of the National Academy of Sciences USA that elephants, like the other mammals in that exclusive circle, are the only animals known to recognize their reflections in a mirror. There will always be scenarios where customers feel hard done by. This quote is one that I wholeheartedly agree with.

Airlines 65

Airlines Surveys Customer centricity Customer Experience 65

Contact Center Geek

AUGUST 7, 2014

We all need compelling reasons to keep our customers coming back. Customer retention is vital and getting customer feedback can give great insight into the future success of our business, but we need to allow customers to leave us. As a call center leader, I was astonished. I was flabbergasted.

Government 48

Government Average Handle Time Call Center Metrics 48

Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. Such metrics help businesses identify agents’ strengths and weaknesses and work on specific areas for maintaining a better customer experience.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Balto

AUGUST 3, 2022

Companies that have personal interactions with a large segment of their customers see a 1-2% increase in total sales due to increases in loyalty. Customer acquisition is five to twenty-five times more expensive than customer retention. Personalizing the customer experience: Driving differentiation in retail.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

ClearAction

OCTOBER 16, 2019

Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. trillion dollars lost through customers switching suppliers every year in the USA is equivalent to the GDP of Canada or Italy? Did you know that 1.8

Customer Experience 59

Customer Experience Customer centricity Marketing Customer retention 59

TMP Direct

APRIL 29, 2015

[Contact Center Satisfaction Index for 2008, published by the CFI Group] A mere 8 percent of customers see their experiences as “superior” in contrast to 80 percent of companies that believe they are delivering superior service. by as many as 5:1 – the importance of responsive, high quality customer service is yet again highlighted.

Customer Service 40

Customer Service Advertising Contact Center Customer retention 40